Privacy Policy
How VPSRoom Hosting LLC handles personal information associated with its website, accounts and hosting services.
Last updated: September 20, 2026Who we are and scope
VPSRoom Hosting LLC is responsible for the personal information described in this Privacy Policy when you visit our website, register or use an account, order or use a Service, request support, submit an abuse report or otherwise communicate with us.
VPSRoom Hosting LLC, 8401 Mayland Dr, Ste S, Richmond, Henrico County, VA 23294, USA.
Information we collect
Depending on your interaction, we may handle identity and contact information you provide; company and account information; billing and transaction records; order, configuration and Service information; support and abuse communications; authentication and session information; IP addresses; browser and device information; technical, network and security logs; fraud-prevention signals; and website request data. We do not ask you to include passwords, private keys, recovery phrases or full payment credentials in support communications.
Sources of information
We receive information directly from you, from use of the website and Services, from systems involved in authentication, billing, security and Service delivery, and from third parties that submit support, abuse, fraud or legal reports.
How we use information
We use personal information to create and administer accounts; authenticate users; process and review orders; provide, secure, maintain and support Services; issue and reconcile billing records; communicate Service-related information; prevent fraud and abuse; investigate security incidents; enforce our policies; maintain infrastructure and operational records; resolve disputes; and comply with legal and regulatory obligations.
Legal bases
The legal basis depends on the relationship, purpose and applicable law. Processing may be necessary to provide requested Services or administer the customer relationship; necessary for legitimate security, fraud-prevention and operational purposes where permitted by law; required by a legal obligation; or based on consent where applicable law requires consent. No single legal basis is asserted for every person or jurisdiction.
Service providers and disclosures
We may share information, as reasonably necessary for the relevant purpose, with categories of providers that support payments and billing, infrastructure and Service delivery, authentication, security and fraud prevention, communications, and professional advice. We may also disclose information to authorities or other parties where legally required, to establish or defend legal claims, or to protect customers, infrastructure, rights or safety. We do not describe personal information as sold.
International processing
Services and providers may involve processing in more than one country. Privacy and data-protection requirements vary. We handle international processing in accordance with applicable law and do not claim a specific transfer mechanism applies universally.
Security
We use technical and organizational safeguards intended to protect personal information, including controlled authentication, session protections and restricted service access. No online system is absolutely secure. You must protect your credentials and promptly report suspected account compromise.
Retention
We retain information for as long as reasonably necessary for the purpose for which it was collected and as required for providing Services, account administration, billing and accounting, fraud and security, dispute handling, enforcing agreements, and legal or regulatory obligations. Retention varies by record type and circumstances; this Policy does not establish a universal period.
Your rights and requests
Depending on applicable law, you may have rights concerning access, correction, deletion, restriction, objection, portability, withdrawal of consent or a complaint to a competent authority. Those rights may be subject to lawful exceptions and verification of identity or authority. To make a privacy request, email privacy@vpsroom.com and describe the request sufficiently for us to identify the relevant account or interaction without sending unnecessary sensitive information.
Customer-controlled data
Customers determine the content they place on their Services and are responsible for their own privacy and legal obligations for that data. Where VPSRoom processes personal information on a customer’s behalf solely to provide a Service, the customer may be responsible for responding to individual requests concerning that data, subject to applicable law and any applicable agreement.
Abuse, security and legal requests
We may review relevant operational records where reasonably necessary to investigate credible abuse, protect infrastructure, respond to a security incident, enforce our policies or comply with binding legal process. Such review is limited to the relevant purpose and remains subject to this Policy and applicable law.
Updates and contact
We may update this Policy as Services, practices or legal requirements change. Material updates will be communicated through an appropriate available channel and the updated date will identify the current version.
VPSRoom Hosting LLC, 8401 Mayland Dr, Ste S, Richmond, Henrico County, VA 23294, USA.
Privacy questions and requests: privacy@vpsroom.com.