Authoritative billing records
Your invoice and account records are the source of truth for due dates, balances and transaction status. Never send payment credentials through a support message.
ACCOUNT & BILLING
Understand invoices, renewals and payment status.
Billing records and available payment methods are shown through the authenticated customer account.
Recurring services
Recurring services renew according to their selected billing cycle until cancelled under the applicable service terms. Review invoices promptly and contact support about discrepancies.
Payment problems
A pending or failed payment does not confirm an active service. Check the invoice state before retrying and contact support when the result is unclear.